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Frequently Asked Questions UGC

#1 What is UGC?

To put it simply, UGC is photos, videos and digital content specifically created by real people aka content creators rather than the brand itself. 


User generated content may be one of the most cost-effective and time-effective tactics for your social media marketing strategy.


More precisely, UGC is 85% better at increasing conversion rates than any studio content. In other words, users who've seen UGC at some point are 85% more likely to shop the product from online stores than those who've encountered branded content.

#2 Is there a lock-in contract?

If you're looking for one-off content, we offer that without the requirement of a lock-in contract. However, if you're interested in receiving consistent content, we provide a membership-based service that requires a contract.

#3 How much does UGC cost?

Compared to studio-produced content UGC is a much more budget-friendly method.  Our services start from $457 for a package, we can also create customised packages to suit your brand's needs. 

#4 Do the creators post on their own page?

No creators do not need to post on their page or any of their socials. This content is for the brand to use. Sometimes creators do post on their stories or feed and tag your brand, but they do not need to. If you don't want them to post please let us know.

#5 Do I need to pay creators on top of these fees?

No payment to our creators is made by us.

#6 Do I own the content?

Yes you do own the content, our creators understand that this content is taken by them but owned by the brand.

#7 How will you send the content?

We will either send the content via dropbox or Google Drive depending on your preference.

#8 What's the turnaround time?

Once the creator has received the product there is a 14 day turnaround time to get the content to you.

#9 Who sends the product to the creator?

You can send your product to our creator but we are also happy for you to send your products to us to then send onto the creator, shipping would be an additional cost to you.

#10 Can I mix and match your UGC and Social Media management services?

Yes, you can mix and match our UGC (User Generated Content) and social media management services according to your business needs. We offer customizable packages that allow you to choose the services that are most relevant to your goals and budget. Additionally, we have packages that already include UGC, so you can easily integrate UGC into your social media strategy without having to purchase it separately. 

Frequently Asked Questions Social Media Management

#1 What services are typically included in your social media management packages?

 Social media management packages can vary, but common services include social media strategy development, content creation, post scheduling, community management, analytics and reporting, and social media advertising.

#2 Are there lock-in contracts?

We provide a membership-based service that requires a contract. Minimum commitment of 3 months. 

#3 How much does social media management cost?

The cost of social media management can vary depending on the services requested and the level of customisation needed. Our packages start from $997 AUD per/month.

#4 If we send you products, are you taking pictures/videos for social media purposes.

No creators do not need to post on their page or any of their socials. This content is for the brand to use. Sometimes creators do post on their stories or feed and tag your brand, but they do not need to. If you don't want them to post please let us know.

#5 Do I own the content?

Yes you do own the content, the content is taken by us but owned by the brand.

#6 How long does it take to see results from social media management?

 Results from social media management can vary depending on the goals and strategies of the business, but it can take several weeks to several months to see significant results. Consistency and quality of content, engagement with followers, and effective use of analytics are all factors that can contribute to the success of social media management.

#7 Can I mix and match your UGC and Social Media management services?

Yes, you can mix and match our UGC (User Generated Content) and social media management services according to your business needs. We offer customizable packages that allow you to choose the services that are most relevant to your goals and budget. Additionally, we have packages that already include UGC, so you can easily integrate UGC into your social media strategy without having to purchase it separately. 

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